Frequently Asked Questions
Click on any question to view answer.
How do I register for a class?
You can register online, by phone at 978-318-1432, or fax 978-369-1725. Payment in full is due at the time of registration. We accept all major credit cards, cash, or checks made payable to CCACE. A space cannot be held without payment in full.
Can I register after a class has started?
Providing there is still space in the class, yes!
I don't live in Concord or Carlisle. Can I still take a class?
Most classes are open to both district residents and non-residents. A non-resident fee of $3 applies to all classes.
Will I receive notification that I am enrolled?
Yes! We will ask for an email address at the time of registration. You will receive a confirmation/receipt and then you will receive a reminder 24 hours prior to the start of the class.
What is your refund policy?
Adult & Continuing Education: Refunds will be given if a student withdraws at least one week prior to the start of the course, less a processing fee of $10. No other refunds will be granted – fees are committed to your class once it starts. Note: 3rd party providers noted in the catalog have their own refund policies that apply to students. Refunds will be granted for any course that is cancelled due to low enrollment or the fee may be transferred to another class.
Driving Appointment Cancellation Policy: If, for any reason, you are unable to make a driving appointment, you may contact another student to substitute. If you must cancel, cancellation must be before 1 PM the weekday before the driving or, in the case of weekend or Monday appointments, 1 PM Friday. Failure to cancel on time results in a fee of $52 ($62.50) per hour with both drivers charged.
IMSCC Music Programs Withdrawal Policy: Students may withdraw from the program only at the end of a semester. Students who withdraw because of an incapacitating injury or illness may request a refund of unused tuition (instructional portion). Otherwise there will be no refunds issued after the second lesson of the semester. A $10 processing fee is charged for students withdrawing before the start of the lessons.
Can I get a course completion certificate?
Absolutely! Contact us to request a certificate.
When do I pay the tuition?
Tuition fees must be paid at the time of registration.
We accept all major credit cards, cash, or checks made payable to CCACE. A space cannot be held without payment in full.
Where are classes held?
Most classes are held at CCHS unless otherwise indicated. Questions? Contact us!
How can I get on the mailing list?
We mail to every household in Carlisle and Concord 3 times annually: course catalogs in the fall, winter, and spring/summer. To request a catalog, call the office at 978-318-1432 or email email@example.com.
What are the policies for cancellations and make-ups?
Classes are not held on legal holidays or during school vacation weeks, and may be canceled due to weather and travel conditions. There are no evening classes when Concord-Carlisle High School is canceled. Make-up meetings will be arranged for any postponed classes; contact your instructor at the next regular class meeting for details. Full-day cancellations will be announced over channels 8, 4, 5 and 7, and CCHS radio WIQH 88.3 FM.
In doubt? Call our main number, 978-318-1432 or email us.
Are classes held on holidays?
Please note the starting date of your courses. All courses run for the number of sessions noted, and do not meet on legal holidays or during school vacations unless otherwise noted. Major legal and religious holidays are typically observed, and K-12 back-to-school nights and professional days will interrupt evening classes. Your teacher will review the schedule with you.
Classes are postponed during Concord Town Meetings in the Spring.
What is the department endorsement policy?
The opinions, views and recommendations of Concord-Carlisle teachers represent their own views and not necessarily those of Concord-Carlisle Adult & Community Education. The Community Education program does not endorse any commercial services or products offered by teachers or cooperating organizations.
Can I apply for financial aid?
The Concord-Carlisle Community Chest supports Adult & Community Education financial aid for students whose circumstances require it. Click here for an application.
What personal information do we collect from the people that visit our blog, website or app?
When registering for a class or program on our site, you will be asked to enter your name, email address, mailing address, phone number or other details to complete your registration.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways: • To quickly process your transactions.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
However, you will still be able to place orders.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Google. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Can change your personal information:
- By emailing us
- By calling us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act).
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify you via email within 7 business days
- We will notify you via phone call within 7 business days
- We will notify you via letter within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.